Privacy Policy - Server Companion

Introduction

This Privacy Policy explains how Server Companion ("we", "us", or "our") collects, uses, and shares your information when you use our Discord bot service and associated website (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Server Companion is based in the United Kingdom and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information Collection

Information We Collect

We collect the following types of information when you use our Service:

Discord User Information: When you use our bot, we collect your Discord user ID, username, and discriminator to provide our services.
Server Information: We collect Discord server IDs, server names, channel IDs, and role IDs to provide and customize our services for each server.
Message Content: For specific functionality like auto moderation, URL filtering, and invite detection, we process message content.
Configuration Data: Any settings you configure for the bot within your server.
Log Data: We automatically collect information that your browser or Discord client sends whenever you access our Service.

How We Use Information

We use the collected information for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues

Information Storage

Your information is stored securely on our servers. We take reasonable precautions to protect your information from unauthorized access, use, or disclosure.

We retain data as long as necessary to provide our service. If you remove our bot from your server, your configuration data will be deleted within 30 days.

Data Sharing

We do not sell or rent your personal information to third parties. We may share your information with third parties only in the following circumstances:

With your consent
To comply with laws or respond to lawful requests
To protect the rights, property, or safety of us, our users, or others
With service providers who help us operate our services (under confidentiality agreements)

Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

Access the personal information we have about you (right of access)
Correct inaccurate information (right to rectification)
Delete your information in certain circumstances (right to erasure/'right to be forgotten')
Restrict our processing of your information (right to restriction)
Obtain a copy of your data in a commonly used format (right to data portability)
Object to our processing of your information (right to object)
Not be subject to automated decision-making, including profiling, that has legal effects

To exercise these rights, please contact us through our Discord support server. We will respond to your request within one month.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions related to this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact our DPO through our Discord support server.

International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your country where data protection laws may differ from those in your jurisdiction.

When we transfer personal data outside of the UK or the European Economic Area (EEA), we ensure that adequate safeguards are in place to protect your information, such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO).

Data Breach Procedures

In the event of a data breach that affects your personal information, we will notify you and the relevant supervisory authority (such as the UK Information Commissioner's Office) within 72 hours of becoming aware of the breach, where feasible. This notification will include information about the nature of the breach and the measures we are taking to address it.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and/or in our Discord support server.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Complaints

If you are not satisfied with our response to your concerns or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

You can contact the ICO at:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By joining our Discord support server